Available program
Transport, Logistics & Delivery Edition
A practical workplace-behavior program for employees working in transport, logistics, courier, dispatch, fleet and delivery operations.
The program is Nigeria-first while remaining broadly useful across African transport, logistics and delivery workplaces.
We do not teach the technical job itself.
We teach how to behave professionally while doing the job.
This program focuses on workplace conduct where employees may be responsible for:
- vehicles
- customer goods
- company property
- deliveries
- pickups
- handovers
- cash or cash-on-delivery
- customer addresses and phone numbers
- route and dispatch information
- delays
- incidents
- public-facing company reputation
Primary learners
- Drivers
- Van Drivers
- Truck Drivers
- Dispatch Riders
- Delivery Riders
- Couriers
- Delivery Assistants
- Loaders
- Warehouse / Dispatch Assistants
- Fleet Assistants
- Dispatch Coordinators
- Transport Assistants
- other frontline transport and logistics employees
This program is NOT
- driving instruction
- driver licensing
- road-safety certification
- defensive-driving certification
- fleet-maintenance training
- warehouse certification
- dangerous-goods training
- security certification
- accident-investigation certification
- transport-law training
- insurance training
- occupational-safety certification
Technical driving, vehicle safety, road traffic, dangerous-goods, insurance, security, occupational-safety and other regulated matters should follow applicable requirements and appropriate professional guidance.
The nine modules
Modules open as each one is ready.
Module 1
Representing the Business on the Move
Module 2
Custody, Handover & Proof of Delivery
Module 3
Customer Communication, Delays & Service Recovery
Module 4
Cash, COD, Fuel, Expenses & Payment Integrity
Module 5
Vehicles, Equipment & Company Property Responsibility
Module 6
Breakdowns, Damage, Missing Items & Incident Escalation
Module 7
Privacy, Addresses, Phones & Digital Information
Module 8
Dispatch, Warehouse, Route & Shift Coordination
Module 9
Reliability, Integrity, Reputation & Strong Delivery Culture
Final Assessment
30 questions · Passing score: 24/30 (80%) · All nine modules required
View final assessment