Transport, Logistics & Delivery Edition · Module 2
Custody, Handover & Proof of Delivery
Transport and delivery work often involves responsibility for property that belongs to someone else.
That property may include:
- parcels
- cartons
- documents
- equipment
- food
- retail goods
- furniture
- business supplies
- customer returns
- company stock
At different points, custody may move from:
WAREHOUSE
to
DRIVER / RIDER / COURIER
to
CUSTOMER / RECIPIENT
or sometimes:
CUSTOMER
back to
DRIVER / RIDER
and then
RETURN LOCATION.
Problems happen when nobody can clearly answer:
Who had the item?
How many items were there?
What condition were they in?
When did responsibility change?
Who received them?
Was the delivery completed?
Was something returned?
Was something refused?
A strong custody system protects:
- the customer
- the company
- the employee
- the goods
- the record
BY THE END OF THIS MODULE, YOU SHOULD BE ABLE TO:
- understand when custody responsibility begins
- verify assigned goods before departure where appropriate
- protect goods while they are under your responsibility
- understand clear handover
- use proof of delivery honestly
- handle partial deliveries properly
- respond appropriately to delivery refusal
- manage returns and failed deliveries responsibly
- report missing or damaged items accurately
- understand why false delivery records create serious integrity problems
Core Behavior
Know what you received, protect it while it is in your custody, and document honestly how responsibility changed.
TrueConduct Principle
If responsibility changes hands, the handover should be clear.
Remember
A delivery is not complete merely because the employee reached the location.
- Estimated learning time
- Approximately 70–85 minutes
- Format
- 10 micro-lessons + scenarios + knowledge checks + workplace challenge + module assessment