TTrueConductAcademy
← Professional Workplace Foundations

Module 2

Professional Conduct, Appearance & Cleanliness

Approximately 60–70 minutes in short sessions

Help employees understand that professionalism is visible in everyday behavior: how they present themselves, care for the workplace, use their time and phones, speak around customers and coworkers, respond when they notice a problem, and represent the business when no manager is watching.

Core behavior

Maintain a clean, professional environment and represent the workplace responsibly without constantly needing supervision.

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Start Module

By the end of this module, you should be able to:

  • explain what professional conduct looks like in everyday work
  • maintain appropriate personal grooming and hygiene
  • follow role-appropriate appearance or uniform standards
  • contribute to clean and orderly customer and work areas
  • use shared spaces and equipment responsibly
  • manage personal phones and distractions appropriately
  • recognize conversations and conduct that damage professionalism
  • take reasonable action when noticing a problem rather than automatically saying “not my job”
  • maintain standards even when supervisors or owners are absent
  1. Module opening scenario2 min
  2. Lesson 2.1 — What Does Professional Conduct Actually Mean?5 min
  3. Lesson 2.2 — Appearance, Grooming & Being Work-Ready6 min
  4. Lesson 2.3 — Personal Hygiene Is Part of Workplace Readiness5 min
  5. Lesson 2.4 — Clean Work Areas & Customer Spaces6 min
  6. Lesson 2.5 — “But We Have a Cleaner”6 min
  7. Lesson 2.6 — Shared Spaces, Equipment & Leaving Things Ready for Others5 min
  8. Lesson 2.7 — Personal Phones, Social Media & Workplace Distraction7 min
  9. Lesson 2.8 — Conversations & Behavior Around Customers and Coworkers7 min
  10. Lesson 2.9 — Notice It. Address It. Report It.6 min
  11. Lesson 2.10 — Professional When Nobody Is Watching5 min
  12. Module 2 Workplace Challenge2 min
  13. Module 2 Scenario Assessment10 questions