Notice It. Address It. Report It.

You notice a customer has been standing at reception for several minutes and nobody has acknowledged them.

You are not the receptionist.

What could you reasonably do?

Perhaps:

“Good afternoon. Someone will assist you shortly. Let me let the front desk know you’re waiting.”

You did not abandon your own job.

You helped prevent a poor customer experience.

You notice a toilet used by customers needs attention.

You may not be the cleaner.

You can still report it promptly.

You notice water leaking near electrical equipment.

Do not decide that initiative means repairing electrical equipment yourself.

Report and escalate the hazard appropriately.

This prepares learners for the judgment framework they will study later in Module 8:

See it → Assess it → Act if authorized → Escalate if necessary.

For now, remember:

Noticing a problem creates a responsibility to make a reasonable decision about it.

Not every problem requires you to solve it personally.

Ignoring everything is not professionalism either.