Module 2 Workplace Challenge

During your next working day, practice five things:

1. 1

   Arrive work-ready.

   Your clothing, hygiene and required work items should be ready before your responsibilities begin.

2. 2

   Look at your workplace through a customer’s eyes.

   Notice the entrance, counter, waiting area and your immediate workspace.

3. 3

   Put the phone away when it competes with your responsibilities.

4. 4

   Do not walk past an obvious problem without making a reasonable decision about it.

   Solve it if it is simple, safe and within your responsibility—or report it.

5. 5

   Maintain the same reasonable professional standard when supervision is absent.