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Module 9

Workplace Excellence: Safety, Growth & Protecting the Business Reputation

Approximately 70–80 minutes in short sessions

Help employees understand that their daily behavior contributes to the long-term success—or damage—of the workplace.

Core behavior

Understand that your daily actions contribute to—or damage—the long-term success of the workplace.

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Start Module

Workplace excellence means more than doing today’s task.

It includes:

  • noticing obvious hazards
  • reporting incidents
  • knowing when not to improvise
  • protecting customers and coworkers
  • making ethical recommendations
  • protecting the workplace’s reputation
  • handling problems rather than hiding them
  • leaving a job professionally
  • receiving useful feedback
  • improving over time
  • becoming a trusted employee

By the end of this module, you should be able to:

  • recognize obvious workplace hazards that require attention
  • report accidents, incidents and near-misses appropriately
  • understand why some situations require trained or authorized personnel
  • protect customers and coworkers from avoidable risk
  • distinguish ethical recommendations from manipulative upselling
  • understand how employee behavior affects business reputation
  • distinguish reputation protection from covering up problems
  • leave employment professionally
  • return company property and complete appropriate handover
  • receive useful correction and coaching without automatically rejecting it
  • use feedback to improve performance
  • understand what makes an employee increasingly trustworthy over time
  1. Module opening scenario2 min
  2. Lesson 9.1 — Safety Is Everyone’s Awareness, Not Everyone’s Technical Job7 min
  3. Lesson 9.2 — Accidents, Incidents & Near-Misses: Report What Happened7 min
  4. Lesson 9.3 — Know When NOT to Improvise7 min
  5. Lesson 9.4 — Protect Customers & Coworkers From Avoidable Risk6 min
  6. Lesson 9.5 — Ethical Upselling & Recommendations7 min
  7. Lesson 9.6 — Your Behavior Becomes Part of the Business Reputation7 min
  8. Lesson 9.7 — When Something Goes Wrong, Handle It Properly—Don’t Hide It7 min
  9. Lesson 9.8 — Leaving a Job Professionally7 min
  10. Lesson 9.9 — Coachability: Feedback Is Information, Not an Attack on Your Identity7 min
  11. Lesson 9.10 — Continuous Improvement & Becoming a Trusted Employee8 min
  12. The TrueConduct Workplace Excellence Standard2 min
  13. Module 9 Workplace Challenge2 min
  14. Module 9 Scenario Assessment12 questions