Welcome to Module 8
Judgment, Initiative & Problem Solving
Module goal
Help employees recognize problems, think before acting, make reasonable decisions within their authority, and know when a situation should be escalated.
By the end of this module, you should be able to:
- recognize problems before they become larger
- distinguish useful initiative from passivity
- identify the actual problem instead of reacting to assumptions
- gather enough information before making a decision
- distinguish urgent problems from less urgent ones
- consider impact and risk
- understand personal authority limits
- choose reasonable actions from available options
- respond appropriately when a manager is unavailable
- escalate problems with useful information
- anticipate reasonable customer or workplace needs
- learn from decisions and improve judgment over time
- Estimated time
- Approximately 70–80 minutes in short sessions
- Format
- 10 short lessons + scenarios + knowledge checks + module assessment
Core behavior
Think responsibly instead of waiting passively for instructions—and act only within appropriate authority.
You do not need to finish the module in one sitting. Your progress will be saved.