Module 8
Module Opening Scenario — “Nobody Told Me”
Module Opening Scenario — “Nobody Told Me”
A customer walks into a store.
Water is dripping from the ceiling near the entrance.
A bucket is nearby.
Customers are walking around the wet area.
An employee sees the water.
He continues arranging products.
Later, a customer slips.
When the supervisor asks why nobody reported the problem, the employee says:
“Nobody told me to do anything.”
Opening scenario
What is the biggest problem with this response?
Remember
“Nobody told me” is not always a reasonable explanation when an obvious problem required attention.