Module 5

Communication, Teamwork & Workplace Relationships

Approximately 70–80 minutes in short sessions

Help employees communicate clearly, work productively with different people, handle disagreement professionally, reduce unnecessary workplace conflict, and protect trust between coworkers, supervisors and customers.

Core behavior

Communicate clearly and contribute to a healthy team rather than creating unnecessary confusion or conflict.

Start Module

Good communication does not mean everyone must agree.

Good teamwork does not mean everyone must be friends.

Professional workplace relationships mean people can exchange information, disagree, give feedback, ask questions, complete handovers and work toward shared responsibilities without unnecessary confusion or disrespect.

By the end of this module, you should be able to:

listen before responding
clarify instructions instead of guessing
communicate information accurately and completely
distinguish useful feedback from personal attack
receive correction without automatically becoming defensive
disagree professionally
work with different personalities without requiring friendship
recognize the damage caused by gossip and rumors
address ordinary workplace conflict constructively
perform clear task and shift handovers
understand hierarchy without accepting or practicing disrespect
maintain appropriate workplace boundaries
raise concerns to supervisors professionally

Communication, Teamwork & Workplace Relationships

Sources & Standards