Module Opening Scenario — “I Thought Someone Else Would Do It”

A business receives an important customer order.

Employee A takes the order.

Employee A assumes Employee B will prepare it.

Employee B thinks Employee A is handling it.

Nobody confirms responsibility.

Nobody checks the deadline.

The customer arrives.

Nothing has been prepared.

The employees begin arguing:

“I thought she was doing it.”

“Nobody told me.”

“That’s not my department.”

“Why are you blaming me?”