Module 1 Workplace Challenge

During your next working day, deliberately practice these five behaviors:

1. 1Acknowledge customers promptly.
2. 2Listen and check facts before responding.
3. 3Never provide information you have not verified.
4. 4If something is delayed or unresolved, update the customer before they have to chase you.
5. 5If you cannot resolve a problem yourself, hand it over properly instead of simply sending the customer away.