Supervisor Foundations · Module 8
Module opening scenario
Module Opening Scenario
A supervisor, Uche, is already frustrated.
Two employees called in absent.
A customer complained.
A delivery is late.
Then one employee, Ibrahim, tells him:
“The report is not finished yet.”
Uche raises his voice:
“What exactly do you people do here? Every day it is one excuse after another. If you cannot handle simple work, maybe you should not be here.”
Ibrahim responds:
“I told you yesterday that I was waiting for the figures from accounts.”
Uche says:
“Don’t talk back to me.”
Later, Uche checks the email trail.
Ibrahim had indeed warned him the previous day that the figures were missing.
Opening Question
What is the biggest supervisory issue?
Remember
Pressure explains emotion.
It does not automatically excuse behavior.