Module Opening Scenario — “I Was Angry”

A customer complains about an employee.

Before asking what happened, the supervisor calls the employee to the front counter in full view of customers and coworkers.

The supervisor shouts:

“What is wrong with you? How many times must I tell you how to behave?”

The employee becomes embarrassed and angry.

She shouts back:

“You cannot talk to me like that!”

The argument becomes louder.

Customers begin watching.

Later, both people explain their behavior by saying:

“I was angry.”